Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview This position encompasses responsibilities at the Gallagher Global Headquarters Reception Desk located in the main reception lobby. Flexibility is key as the receptionist/concierge will routinely be expected to handle receptionist duties and assist at the Conference Center and with events, transitioning sometimes on short notice. The Receptionist typically is the first person whom our clients and guests will encounter. Whether at the Reception Desk or assisting in the Conference Center, he/she must consistently demonstrate the courtesy, professionalism and helpfulness that are our hallmarks of our corporate culture. How you'll make an impact Welcome and greet employees and their guests in a prompt, professional and efficient manner Assist in managing the check in and check out process for all incoming visitors, including issuance of guest/visitor passes. Enforce security protocols pertaining to building and gate access. Monitor Guest Parking Area for employee “violators” and alert Security of any violators Direct guests to elevators, stairs, Conference Center and other locations on the campus. Arrange local transportation (e.g. taxi, black car) as needed for visitors and guests Monitor lobby area for unanticipated maintenance and/or housekeeping needs Log and store lost and found items Assist with administrative projects as requested Handle special last minute requests Provide accurate, current recommendations (and assistance in reserving as applicable) for local restaurants, lodging, transportation, directions and information on local attractions for visiting employees and clients. Provide high level concierge services to employees, clients and guests About You Required: High school diploma; no experience required. Highly Preferred: 1 - 3 experience Previous experience in a reception or administrative supporting role. Hospitality/Concierge experience a plus Competencies/Skills/Experience: Excellent communication skills & Strong interpersonal skills Experience interacting with top level executives and clients Excellent organizational skills; acute attention to detail Ability to complete tasks in timely manner and meet deadlines High touch approach, customer service focus Strong computer skills/ programs (Microsoft excel, word and outlook, etc.) Ability to remain calm and effective while managing multiple priorities Ability to work independently with little direction as well as part of a team Ability to maintain a professional image, present a positive and pleasant manner in all situations. Displays courtesy and consistently professional customer service when dealing with problematic guests and difficult situations Demonstrable troubleshooting and problem solving techniques Maintains strict business confidentiality #LI-JS1 #LI-Onsite Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.