Job Description Provides general administrative support and customer service to applicable organization programs. Understands and ensures confidentiality and timeliness is provided for requests. Supports managers and employees in a variety of tasks. Communicates efficiently and effectively to ensure the proper delivery and transfer of information. Responsibilities + Greet all clients and visitors in a professional and courteous manner, notify appropriate staff of visitor arrival, and provide assistance and directions as needed. + Answer calls for assigned programs and provide reminder calls before appointments. + Receive and process referrals, facilitate scheduling, and set up translation services if needed. + Complete Intake and Admissions process, coordinate all new admission paperwork for clients, verify and record necessary personal information. + Manage check-in/check-out process for clients, schedule client assessments and appointments. + Professionally interact with clients to provide and process information in response to inquiries and concerns, including requests for additional information related to agency programs and services. + Disseminate and distribute all agency faxes and other forms of communication. + Monitor reception/waiting area to ensure cleanliness and client safety. + Provide information to service providers. + Maintain communication with the Records department regarding medical records. + Perform monthly data entry for program evaluation and quality assurance. + Create assessment packets and other materials. + Order program supplies. + Provide administrative support and back-up for other agency departments and sites. + Perform any other tasks or special projects as assigned. Essential Skills + A minimum of two to three years of customer service experience. + Excellent telephone and verbal communication skills. + Sound knowledge of office/telephone etiquette and customer service principles and practices. + Bilingual (English/Spanish) preferred. Pay and Benefits The pay range for this position is $15.00 - $17.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hartford,CT. Application Deadline This position will be accepting applications until Dec 31, 2024. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.