Clinic Receptionist

Summary

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.

With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines

Join the MercyOne Family! We are looking to hire a Clinic Receptionist.

As a Clinic Receptionist at MercyOne, you will Act as a healthcare access representative to patients and/or vendors utilizing positive public relations skills. Provides medical reception, clerical and telephone operator services in an outpatient clinic setting.

Schedule:

Full Time

General Requirements:

Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image.

Demonstrates positive professional customer service in all patient, staff, and visitor contacts.

Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients, and families.

Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.

Participates in staff development activities and orientation as requested.

Proactively acts as patient advocate, responding to and working to resolve patient concerns.

Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.

Operation of various office machines (i.e. fax, copier, phone, and computer).

Participates effectively as a team member in the clinic

Receptionist:

Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases.

Collecting co-payments and/or outstanding balances. Inform patients of financial assistance opportunities

Utilizes clinical staff to evaluate and determine priority situations.

Follows clinic procedure/protocol for the organization and maintenance of the patient demographics in the computer and maintains the order of the medical record (i.e. test results, retrieval, filing, creation, repair, super billing of medical record).

Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures the conveyance of accurate and complete messages to appropriate personnel.

Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit.

Coordinates non-patient customers in the clinic.

Maintains professional appearance of reception area.

Demonstrates functional knowledge of third party payers.

Telephone Operator:

Answers, coordinates and prioritizes multiple calls to effectively meet clinic needs.

Efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.

Proactively serves as a patient advocate by utilizing courteous and professional phone etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance.

Communicates effectively with answering service to ensure patient access to medical services after clinic hours.

Utilizes clinical staff to evaluate and determine priority situations.

Proactively serves as patient advocate by assuring the conveyance of accurate and complete messages to appropriate personnel.

Education:

High school diploma or equivalency.

Six months experience working with public.

Prefer clinic/physician office experience (i.e. knowledge of medical office practices and procedures, business English, mathematics, spelling, office equipment and basic computer skills).

CPR Certification (obtained within 6 months of start date).

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

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Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.