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Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

Greets guests and visitors, offering assistance when entering the buildingNotifies staff members when appointments arrive and escorts guests to appropriate roomAnswers routine questions associated with services, products, location directions, etc.Immediately notifies and involves management with customer service and security issuesReceives deceased belongings from family and follows chain of custody procedures Answers, screens, and routes incoming calls to appropriate staff members Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.  May make coffee. Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furnitureReceives incoming mail and packages Maintains organized and current electronic and paper files and records, such as deeds and trust filesMay perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

High School Diploma or equivalent

Experience

Six months general office, receptionist, or administrative support experience preferredProficient at operating telephones, fax, copier 

Knowledge, Skills and Abilities

Working knowledge of MS Office SuiteClear and professional speaking voice and toneProfessional interpersonal skills to handle sensitive and confidential situationsPosition continually requires demonstrated poise, tact and diplomacyAbility to work schedule including Saturday and or Sunday and beyond standard business hours

Postal Code: K1V 1A6

Category (Portal Searching): Administration and Clerical

Job Location: CA-ON - Ottawa