Responsibilities

The Receptionist ensures residents and guests experience five-star service at this luxury community.  This individual is responsible for operating the telephone/communication center, managing the mail room and serving as the information/referral center for all residents, staff, and departments. This individual provides services and support to staff in a manner that meets or exceeds community expectations.

 

Provide a high level of customer service at all times. Handle all resident and guest interactions with the highest level of hospitality and professionalism. Answer incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department. Take appropriate initiative; respond and follow through promptly to various needs and request. Retrieve messages from voice mail and forwards to appropriate personnel. Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable. Answer general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff. Maintain current list of residents who are hospitalized. Update appointment calendars, including transportation and salon calendars, as directed. Receive, sort, and route mail, and maintain and route publications. Distribute written communication, accept and sign for deliveries (mail, prescriptions, etc.). Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes. Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary. Perform other clerical duties as needed, such as filing, photocopying, and collating. Order, receive, and maintain office supplies. May drive company vehicle from community to social and other various destinations (only if required by community). May perform other duties as needed and/or assigned. Qualifications High school diploma or general education degree (GED); or one (1) to three (3) years related experience and/or training. Strong verbal and written communication skills. Basic knowledge of computers and technology. Ability to effectively problem solve. Basic First Aid and CPR certification where required. Must successfully complete all Atria specified training programs. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Ability to work various schedules and shifts as needed.