ResCare Community Living
OverviewAre you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today!
Responsibilities Manages customer flow within the centerGreets customers, reviews systems and information customers provide to ensure they are connected to staff onsite for appointments and other activities to meet their needsCollects information from customers and scans into MediSked systemCoordinates with department leads to ensure customers are seen timely and that their needs are metTracks customer wait times and makes recommendations for improvementImplements processes to continuously improve customer serviceEnters and/or updates customer information in MediSked at each visitMay make referral of customers to other providers, as needed to meet individual needsProvides and or coordinates for the provision of accommodations to serve customers, including language accommodationsTranslates or interprets for customers as needed (or arranges for such services)Oversees the reception areas. Ensures that required posters in in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and othersParticipates as part of the center’s overall customer service team to communicate issues and resolve any barriers to providing quality customer service Qualifications High School Diploma or equivalentFour years direct customer service experience in a clinical or social service environmentExperience in a fast-paced, team environment that is performance drivenExceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniquesExcellent organizational skills and strong attention to detailExperience with publicly-funded programs; TANF experience preferableExperience in assessing the need for and making reasonable accommodations for customers Knowledge of laws and regulatory requirements related to program responsibilities Ability to use various electronic systems to carry out duties and responsibilities About our Line of Business ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.Salary Range USD $17.00 / Hour Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed iCIMS Application FAQs
ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information.
We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com.
Click here for additional FAQ information.