JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Receptionist

Work Dynamics - Integrated Facilities Management

We are seeking a professional and versatile Front of House Receptionist to manage our reception area, switchboard services, and meeting room operations. The ideal candidate will provide exceptional customer service, ensure smooth front office operations, and maintain a welcoming environment for staff and visitors.

Key Responsibilities:

Reception Management:

Greet and welcome all visitors professionally

Manage visitor induction, including safety procedures and building information

Issue and manage security passes and visitor belongings

Coordinate with hosts for visitor arrivals

Arrange transportation for visitors and staff

Maintain a clean and tidy reception area

Provide information on site facilities and local amenities

Switchboard Operations:

Answer and route calls promptly and professionally

Manage general email inquiries

Handle press inquiries and difficult callers appropriately

Ensure data protection and information security

Meeting Room Services:

Manage room bookings using Microsoft Room Finder

Support meeting/event setup and maintenance

Provide first-line technical support for AV equipment

Monitor and report on room utilization

Helpdesk Services:

Manage all service-related inquiries and requests

Operate helpdesk system for logging and processing work orders

Route and track work orders to ensure timely completion

Communicate clearly with end-users throughout the service process

Monitor service level agreements (SLAs) and escalate as needed

Participate in ongoing training to improve customer support skills

Mailroom and Document Management:

Supervise mailroom operations and document archiving systems

Ensure efficient mail distribution and secure document storage

Security and Compliance:

Adhere to site security protocols and visitor policies

Manage "Dawn Raid" procedures and unplanned regulatory visits

Coordinate with security for additional or after-hours assistance

Administrative Support:

Manage office supplies for reception and meeting rooms

Update information packs and notice boards

Assist with basic office tasks as needed

Reporting and Continuous Improvement:

Record daily visitor numbers and provide utilization statistics

Participate in ongoing training and quality improvement initiatives

Qualifications:

High school diploma or equivalent; associate's degree preferred

2-3 years of experience in a receptionist or similar customer service role

Excellent verbal and written communication skills

Proficiency in Microsoft Office Suite and facility management software

Experience with multi-line phone systems and AV equipment

Strong organizational skills and attention to detail

Professional appearance and demeanor

Ability to multitask and prioritize in a fast-paced environment

Customer-oriented with a positive attitude

Basic understanding of health and safety regulations

The ideal candidate will be a highly organized and customer-focused professional capable of managing diverse front office responsibilities while maintaining a welcoming and efficient environment for all visitors and staff.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.