At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. 

Position Summary:

Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel. Greets guests and visitors to the lobby and helps them with their visit. Distribute mail, manage general corporate mailbox

Essential Functions:

Answers incoming telephone calls, determines purpose, and forwards to appropriate personnel or department using excellent customer service skills. 

Retrieves messages from main voice mail and forwards to appropriate personnel. 

Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

Welcomes lobby visitors, determines nature of business, and announces visitors to appropriate personnel. Monitors visitor access when required.

Answers basic questions about organization and provides callers with address, directions, and other information.

Receives and processes incoming US mail and packages to appropriate individuals and departments for receiving and routing on a daily basis. 

Prepares outgoing mail and packages to meet specific carriers requirements (USPS, UPS, FedEx, etc.).  Maintains postage fund on postage machine.

Maintains fax and other business machines (i.e. printers, copiers), assists users, sends faxes, and retrieves and routes incoming faxes.

Responsible for printing nameplates and other clerical duties such as filing, photocopying, and collating as directed by the Operations team.

Maintains various employee phone lists for use by internal staff. Manages public e-mail in-boxes and routes information as needed.

Coordinates other services as necessary such as employee car wash service and dry cleaner.

Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.

Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.

Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role

Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties.

​Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

High school diploma or G.E.D. required and one to two years related experience and/or training; or equivalent combination of education and experience.

Proficient and accurate with Word and Excel.  Competency in navigating the Internet.

Ability to read and interpret documents such as safety rules, company policy and procedure manuals. 

Ability to write business reports and correspondence. 

Ability to speak effectively to individual customers and employees.

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: .

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to walk and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.

Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.

Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.

Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.