SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

 

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

 

The anticipated salary range for this role is between $48,000.00 and $75,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

Handle general reception duties in main office lobby or reception area of assigned floor. Greet and guide visitors to their destinations and assist employees with building access issues. Manage central switchboard. Maintain calendar for shared conference rooms.

Responsibilities Handle general reception duties in main office lobby or reception area of assigned floor. Greet and guide visitors to their destinations upon validation of credentials. Assist employees with building access issues and arrange for temporary access passes where required. Manage central switchboard and direct callers to the appropriate contacts. Maintain calendar for shared conference rooms and handle reservations by internal staff. Arrange for internal catering as needed. Act as first line of defense against social engineering attacks by individuals seeking to gain access to company premises or systems for fraudulent purposes. Greet external guests courteously and manage their visits efficiently to make a good first impression of the company. Work with employees to manage building access issues and general reception queries. Liaise with corporate security on temporary access passes where required. Greet switchboard callers in a courteous and helpful manner to support a positive perception of the company. Foster relationships with administrative assistants to ensure smooth management of shared conference rooms and efficient handling of scheduling conflicts as required. Partner with internal catering to fulfill food and beverage orders. Politely but firmly challenge visitors whose reasons for building access are unclear. Engage corporate security if required. Coordinate with vendors who supply services or goods to the workplace. Qualifications and Skills Demonstrate an awareness of organizational structure and building / floor layout to provide timely and accurate guidance to visitors. Apply understanding of corporate security procedures to assist employees with temporary access pass requirements. Use expertise in switchboard technology to manage inbound callers quickly and accurately. Leverage training to recognize and interrupt social engineering attempts by individuals seeking to gain access to company premises or systems for fraudulent purposes. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.