The Receptionist will ensure the delivery of exceptional customer service by self by putting all customers (internal and external) and supporting the company’s mission, vision statements. Under general supervision, receives visitors, answers telephone, determines nature of business and responds appropriately.
Responsibilities Routes incoming calls to appropriate personnel.Must have solid understanding of company/clinic structure so that proper decisions can be made in routing calls.Greets vendors, customers, job applicants and other visitors, and arrange for transportation services, when needed. Displays exceptional customer service and interpersonal skills in all of these interactions.Effectively utilizes all technological and automation tools.Performs a variety of clerical duties such as typing, filing, mailing, data entry, room reservations, etc.Potentially work on special projects as defined.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. QualificationsEducation Level
High School Diploma or GED
Job-Related Experience
Customarily has at least one or more years of demonstrated experience as a receptionist for a large companyPrevious experience with a multi-line switchboardStrong interpersonal, communication and people skills; primary focus should be providing customer service and client satisfactionStrong organizational skills and ability to handle multiple responsibilities.Knowledge of MS Office; Word, Excel, PowerPoint (medical, corporate or health care environment)Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesExcellent telephone etiquette Proficient in PC word processing software such as Word and spreadsheet software such as Excel Good written and oral communication skillsExcellent organization and detail-oriented skillsAbility to coordinate and prioritize multiple tasks in a fast-paced environmentMust work independently, as well as with a team; is willing to pitch in and do what it takes to assist.Ability to work under pressure Additional DataEmployee Benefits
401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time OffColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an Equal Opportunity Employer, including disability/veterans
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