**WELCOME TO A WORLD OF OPPORTUNITIES** **AT THE WORLD'S \#2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE\.** The **Conrad Dublin** is a5\*hotelandpart of the Hilton Luxury Division\. We aim to ‘offer _smart luxury travelers inspiring connections & intuitive service in a world of style’\. We are_ one of the best5\*luxury hotels in the country\. _“Conrad is Empowering and Bold”_ **Benefits** Working for Hilton means you arejoining an international company with more than 6200 hotels across the globe andcomes with numerous benefits, such as: + **Travel** \- Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world\. Plus up to 70 nights of discounts for your Family and Friends + **Team Member Gym –** a dedicated team member gym with free access 7 days a week + **Benefit** – Discounted rates for Conrad Teams members across a wide range of High Street retailers + **Development** – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor + **Holidays** – 30 days holiday \(incl BH\) plus long service entitlement of an extra day per year up to a total of 5 additional days + **Maternity & Paternity** – Paid leave for those that qualify + **On shift** – complimentary meals on duty & uniforms provided **The Job Role** A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check\-in through check\-out and complete audits, as required\. + Achieve positive outcomes from Guest queries in a timely and efficient manner + Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required + Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments + Demonstrate a high level of customer service at all times + Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts + Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties + Maximize room occupancy and use up\-selling techniques to promote hotel services and facilities + Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy + Comply with hotel security, fire regulations and all health and safety legislation + Act in accordance with policies and procedures when working with front of house equipment and property management systems + Follow company brand standards + Assist other departments, as necessary **The ideal candidate should have:** + Previous experience in a customer\-focused industry + A completed high school certificate or equivalent + A positive attitude and good communication skills + The commitment to delivering a high level of customer service + Excellent grooming standards + The ability to work on your own and as part of a team + A competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + Previous experience in cash handling **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Receptionist_ **Location:** _null_ **Requisition ID:** _HOT0BB1X_ **EOE/AA/Disabled/Veterans**