Job TitleReceptionist

Job Description SummaryThe Receptionist plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests and vendors who walk through the door or call the location. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.Job Description

Job Description

Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at handConsistently offers professional, friendly and welcoming interactionsAnswers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when requiredGreets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all timesManages visitor badges and maintains appropriate visitor recordsIs actively visible in the reception area and always accessible to the customer via phone, walkie talkie. Provides advance notice to manager and customer for personal time off.Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publicationMaintains guest registration logs via electronic guest management systemSchedules, organizes and assists with event and meeting room reservationsReviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitorsAssists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of actionEnsures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.Provides travel assistance, calling cabs, communicating arrival, etc.Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilitiesUnderstands and adheres to all safety and security protocolsReviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison

Requirements

Minimum of 2 years of reception experience2 years of experience in face-to-face interaction with customers preferredA pleasant phone voice and excellent verbal and written communication skills a mustOrganization and attention to detail requiredMust be able to work in a fast paced, high volume environmentProven computer experience essential including proficiency in Outlook, Word and Excel requiredIdeal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population

Physical Requirements

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditionsThe employee may also be regularly required to sit or stand for prolonged periods of timeRegularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machinesRegularly required to walk, talk and hear

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”