Front Desk and Customer Service Specialist

Job Description

We are seeking a Front Desk and Customer Service Specialist to provide exceptional service to our visitors and customers. The ideal candidate will be responsible for greeting visitors, managing telecommunications, directing calls and emails, and ensuring smooth order processing. This role is perfect for someone who is organized, computer-literate, and enjoys interacting with people.

ResponsibilitiesGreet, welcome, and direct visitors appropriately.Notify company personnel of visitor arrivals.Maintain security and telecommunications systems.Direct calls, emails, and faxes to the appropriate parties.Maintain and update employee and department directories.Process orders and provide stock quotes upon request.Resolve customer issues efficiently.Issue and process Stock Return Material Authorizations.Essential SkillsProven experience in front desk, customer service, or administrative support roles.Strong communication skills and the ability to be the face of the office.Computer literacy with proficiency in Microsoft Office (Outlook, Word, Excel).Ability to organize tasks, manage data entry, and schedule appointments.Capable of answering emails and phone calls professionally.Additional Skills & QualificationsExperience in customer service and greeting guests.Knowledge of order processing and resolving customer issues.Work Environment

You will be working in a quiet office space away from the factory. Our client is a global manufacturer of mechanical springs and related products, with a history dating back to 1918. The company is ISO 9001 certified and headquartered in Brooklyn, NY, with multiple locations across the United States and internationally. The work schedule is 8 am to 4:30 pm, Monday to Friday, with no weekends required. Friendly and supportive coworkers create a positive work environment. The role offers great benefits upon permanent employment, including employer 401k match and full benefits.

Pay and Benefits

The pay range for this position is $16.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn,NY.

Application Deadline

This position is anticipated to close on Mar 7, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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