Key Responsibilities

● Working with the Workplace Experience team to create the best workplace in the world, the Guest Services Specialist is the front facing customer service role

● Guest Services Specialist will report directly to the Facilities Manager and will interact/partner with the security contingent workforce (Security Officers)

● Guest Services Specialist seeks out information, builds knowledge of standard processes and procedures and exercises professional judgement. You will be supplying end to end customer experience while fulfilling your core operational responsibilities

● Contribute to creating a customer focused environment consistent with company values

● Demonstrate continuous effort to improve service delivery and customer service levels

● Work cooperatively and jointly with internal (departments) and external (vendors) contacts to provide high-level customer service to staff

● Plan and manage guest services operations in the SF office following global guidelines

● Maintain an understanding of all lobby specific programs (i.e. lost & found)

● Responsible for accommodating all Front of House areas ensuring they are presentable at all times

● Provide a warm and friendly welcome to all customers and visitors to the buildings, actively engage with each individual

● Provide assistance and direction according to the customer request, help navigating through local amenities and services

● Adhere to building policies and procedures including emergency procedures

● Triage of workplace tickets

● Manage shipping and receiving

● Manage security/access cards

● Effectively utilize the visitor management system to ensure a smooth check-in and check-out process

● Alert to unusual/suspicious activity and escalate or support appropriately

● Provide general administrative and clerical support: create and maintain playbooks, trackers, progress pages, etc

● Attends regular team training and complete professional development courses

● Understand internal tools to support daily operations

● Understand and complete all required duties in the requested time frame

● Provide guidance during daily operations and emergencies

Facilities Support

● Support facilities with managing vendors onsite

● Liaise with building management on basic facilities tasks/tickets i.e. elevator issues, lighting problems, key replacements, etc

● Update and maintain accurate records and official documentation in Google Drive, Confluence and Dropbox

● Responsible for supporting emergency response procedures

● Aware of the security systems utilized in companywide lobbies and offices

● Ensure building specific access processes and policies are enforced

Events

● As needed, support Guest Service or Event Teams in the planning and delivery of internal events and celebrations e.g.

o Monthly celebrations

o Monthly social

o Monthly Lunches

o User groups logistics

o Event recordings

Communications

● Communicate with teams frequently and effectively: respond promptly, provide update on time, send reminders to the team

● Confident in communicating with all levels of management within the business (C-Suite executives, internal and Client comms)

● Send emails alerting of site facilities and event activities

● Create and maintain blogs, playbooks, newsletters

● Monitor and update site-specific and global chat rooms

Skills

● Customer service

● Clerical support

● Google suite

● Front desk

● Microsoft office

Additional Skills & Qualifications

● Ability to multitask in a fast-paced environment while maintaining a positive outlook and proactive approach

● Experience with ticket management systems and security systems is a plus

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Francisco,CA.

Application Deadline

This position is anticipated to close on Mar 21, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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