JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Receptionist and Facilities Admin

Work Dynamics - Integrated Facilities Management

Location: CBD

Role Purpose

The Receptionist and Facilities Admin are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Receptionist and Facilities Admin must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.

What this job involves

Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience

Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries

Receive, direct and relay telephone, email and other queries via front of house

Greet, assist and direct candidates/new hires/visitors and the general public appropriately

Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised

Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail

Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations

Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured

Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces

High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers

Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events

Provide timely, accurate & personalized response to meetings and events enquiries

Work flexibly in different settings as part of a the team

Coordinate the daily updating of room booking displays in line with local/regional processes

Play a key part in supporting onsite space audits and walk-the-store processes

Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sounds like you? To apply you need to be / have:

Experience in reception, concierge or related field

Previous catering or hospitality experience is desirable

Excellent people skills and ability to interact with a wide range of client staff and demands

Previous experience of working within a high profile corporate environment

Facilities Management exposure would be beneficial

Fluency in English and local language

Strong PC literacy and proven ability to manage daily activities using various systems.

Very high attention to detail

Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.

Ability to maintain professionalism at all times and be an ambassador of the team.

Be an excellent team player with the want to go above and beyond for each other

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.