Company Description

H&M Group  

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here. 

Job Description

As Receptionist you are an ambassador for the H&M Group and Customer Service. You support the centre by providing a positive and enthusiastic welcome to everyone as well as ensuring an inspiring and efficiently run reception area. You act in line with our values and our leadership expectations, being a role model to contribute to H&M’s business success.

Your responsibilities include but are not limited to:   

Welcome all colleagues and visitors positively and enthusiastically. 

Be knowledgeable about and ensure compliance with privacy and other relevant policies. 

Maintain the office condition and arrange necessary repairs. Maintaining an inviting, clean and tidy reception area. 

Manage meeting rooms as required, and ensuring supplies are available. 

Arrange company trips. 

Ensure that all items are invoiced and paid on time 

Manage post and deliveries ensuring the correct person receive it. 

Support the office manager in ensuring a safe and inspiring environment. 

Provide excellent customer service by communicating clearly and positively in all contacts (by telephone, writing and in person) 

Report/Coordinate maintenance issues to the relevant person and, where appropriate, liaise with building maintenance personnel. 

Plan in-house or off-site activities, like parties, celebrations and conferences. 

We're looking for someone who is physically capable and comfortable with tasks that may require lifting or moving various items throughout the day. Lifting and handling boxes, equipment, materials, and other items as needed. 

Qualifications

Just like everyone at H&M Group, we believe you are a social, open, communicative, and ambitious team player full of drive and optimism.  

Your personal qualities also include:  

Written and verbal communication skills  

Customer Service oriented 

Multitasking and time-management skills, with the ability to prioritize tasks. 

Dependability 

Strong Microsoft Office skills 

Familiarity with Accounting, Invoicing, etc. 

Problem-solving 

Fast and eager learner 

Attention to detail 

Adaptability 

Ability to work collaboratively in a team environment. 

Spanish native & Advanced in English, spoken and written. Other languages will be considered. 

Additional Information

This is a permanent contract full-time position (40 hours/week), 100% Office working and based in our Barcelona centre.

Rotative shifts (Monday to Friday) from 7:15 to 21:15. Exceptionally you can be requested to work weekends. 

No relocation package is available and requirement to have the legal right to work in the location will be applied. 

Apply through our career site with your CV in English as soon as possible, no later than 9th of February 2025.  

 

Inclusion & Diversity 

H&M Customer Service is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Global Benefits 

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, at our Barcelona office we offer the following benefits:

 

Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats. 

Day off on your birthday and still have the day paid for! As well as receive a special discount of 50% off any H&M item. 

International working environment, great colleagues, celebrations and fun events. 

Referral Program: Bring a Friend and get a Referral fee. 

Training and development that supports your professional development. 

Employee benefits program where you will find discounts at hotels, activities, gyms & more. 

An office located in the heart of Barcelona with a multilingual work environment.