Receptionist - Recreation ( Preferably Arabic Speaker)

Application Deadline: 28 February 2025

Department: Spa & Recreation

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Reporting To: Recreation Manager

DescriptionThe incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards.  

Key Responsibilities\n Hygiene standards are strictly monitored and followed.\nQuality audit results are 85% and above.\nWhen all the Recreation guests are 100% satisfied with the Recreation services.\nReceptionist is the first and last impression of the recreation, therefore must be very professional and create an experience for the guests.\nGreets all visitors to the Recreation in a warm and sincere manner, invites them to sign the consultation form.\nProvides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.\nFor visitors interested in a membership at the Recreation, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team.\nHandles all Recreation cashier transactions such as Retail, daily Recreation revenue or any other fees from guests then issues a receipt. \nTargets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.\nAt the end of the shift balances the cash register.\nReceives all incoming telephone calls to the Recreation according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle.  \nLiaises with  Recreation in case of bookings and / or cancellations from members / guests.\nUpon visitor’s departure from the Recreation, thanks them for their visit and invites them to return.\nDaily, Weekly and Monthly reports to be completed with details.\nMakes handover report written and verbal if possible for the receptionist on the next shift.  Before each shift reads handover report.\n

Skills, Knowledge and Expertise- Previous reception experience, preferably in the recreation area is an asset.- Experience in working at guest centric roles and ability to deliver outstanding customer service.- Multitasking is a requirement.- Telephone etiquette.- Quick thinker, courteous and welcoming.- Professional and well-groomed.- Adaptable

About KempinskiAt Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon
which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.
Discover a career crafted by you.