The candidates of these positions will work primarily in the Business Services Center Customer Support service line working at the BSC Call Center or in BSC Records. Duties typical of these positions include, but are not limited to: + Have a thorough knowledge of the policies and procedures that relate to various service lines within Finance and HR, with the ability to apply them. + Process service line specific transactions in accordance with standard work and the service line service level agreement. + Act as a BSC Call Center Representative answering approximately 50 calls per day. Utilize five or more state applications to verify customer information in relation to their questions. Have a working knowledge of the BSC ticketing system. + Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information. + Resolve difficult processing errors, identify processing system user needs and other more complex transactions. + Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes. + Collaborate with supervisors and participate in all continuous improvement activities. + Consistently provide quality customer service to all BSC customers. **Experience:** + Either a high school diploma and three years of full-time experience processing business, finance or human resource transactions. + 60 semester credit hours of college-level study; + 30 semester credit hours of college-level study AND one year of the experience stated **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.