POSITION SUMMARY

The Service Ambassador creates a warm and welcoming environment in the lobby by smiling, greeting visitors by name, and learning about guests. Shares important information.

ESSENTIAL DUTIES & RESPONSIBILITIES

 Creates warm, welcoming lobby environment by addressing visitors by name and learning about them.

 Answers phones with cheerful, warm greeting.

 Makes collection calls as instructed to proactively prevent accounts from becoming delinquent.

 Answers basic center and business office questions; escalates as needed to appropriate person.

 Assists with daily candidate interview schedules as needed; greets all incoming candidates and routes

them to appropriate person for interview or the center’s Director of Human Resources.

 Processes and distributes the center’s incoming and outgoing mail.

 Accepts and handles payments at desk in accordance with policy and procedures.

 Maintains the center’s Patient Fund Petty Cash box.

 Prepares, copies, and mails administrative correspondence.

 Assists with inventory and ordering of office supplies.

 Maintains business office filing.

 Follows emergency protocol.

 Maintains the confidentiality of all residents’ records.

 Reports all instances of abuse or neglect or other concerns to management.

 Attends and participates in orientation, training, and in-service education, and staff meetings.

 Ensures all mandatory training is completed on time.

 Performs other duties as necessary for the successful operation of the center.

Outgoing and friendly demeanor.

 Ability to communicate, comprehend, understand, and write messages, and follow directions.

 Excellent verbal and written communication skills.

 Knowledge of business office machines.

 Computer skills with word processing software knowledge.

 Able to work with minimal supervision.

 Detail oriented.

 Professional appearance and demeanor.

 Confidence when interacting with a variety of people.