MAJOR FUNCTION: 

A nonexempt, clerical position that supports the daily activities of the medical offices including greeting patients in a prompt, courteous, and professional manner, telephone coverage, appointment scheduling, patient registration, insurance eligibility and patient referrals. This position answers telephone calls in a prompt, courteous, and professional manner, appropriately addresses the call by responding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage task for response by medical personnel. Coordinates reminder calls to all patients scheduled the following business day as needed. Schedules patient studies recommended by provider(s). Greets and directs patients and visitors. Coordinates referrals for patients through insurance and physician offices. Collects payments from patients and reconciles daily cash reports.

Education & Experience: 

•High school diploma or GED equivalent. •One year of experience in customer service or reception preferred. •Experience in a medical practice or health care environment strongly preferred. •Completion of Medical Terminology Course strongly preferred.

Certification/ Licensure: 

•N/A

Knowledge & Skills:

•Knowledge of medical terminology and organization services. •Knowledge of individual responsibilities to accurately direct callers.

 

Physical Requirements: 
N: Never       O: Occasionally (0%)       F: Frequently (20%-80%)       C: Constantly (>80%)

Lifting 0lbs

O

Standing

O

Sitting

C

Lifting 20-50lbs

O

Climbing

O

Kneeling

O

Lifting>50lbs

O

Crouching

O

Reaching

O

Carrying

O

Hearing

C

Walking

O

Pushing

O

Talking

C

Vision

C

 

Environmental Conditions:

Noise

O

Varied Temperatures

N

Cleaning Agents

O

Noxious odors

N

Patient Exposure

O

Operative Equipment

O

 

 

Position Responsibilities

•Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed. •Greets visitors and rounds in the waiting area, assists them as appropriate. Phones or pages employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organization needs. •Explains financial requirements to the patients or responsible parties and collects copays as required. •Ability to use multi-line phone system, including transferring calls and paging. •Ability to understand patients and communicate clearly to patients in the practice or on the phone. •Elicits appropriate information to route calls to the appropriate person. •Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.