In compliance with MDHHS standards, and requirements of the Office of Recipient Rights the responsibilities of the Recipient Rights Advisor includes promoting a culture of protecting Recipient Rights and will promote and support a culture of customer satisfaction to minimize complaints.

Receive and review allegations and complaints. Process alleged, apparent, or suspected violations of recipient rights. Advise recipients of advocacy organizations. Determine if violations have occurred and recommend remedial actions. Assist recipients with preparing appeals. Promote Recipient self-advocacy. Complete continued education requirements. Provide consultation of Recipient Rights related matters, and assist in referring complaints. Review procedure and policy development, provide consultation and offer recommendations. Notify the Director of Recipient Rights of problem areas, poor practice, or concerns, and provide recommendations. Assist in preparing for accreditation and reviews. Attend hospital orientation, staff meetings and keep all yearly mandatories up-to-date as required. Forward non-code protected right complaints (from recipients and guardians), and any allegations of Abuse or Neglect (as defined by CMS) to Complaint and Grievance Coordinator. Monitoring functions as assigned, if needed, if Director is unavailable: Review Incident Reports, and Death Reports. Review reports from accrediting bodies, QA, and Risk Management if pertaining to Rights. Review contracts for Recipient Rights language. Facilitate patient (or parent of minor or guardian) complaints and grievances process to include processing the complaint, getting the grievance to the appropriate manager and following up with the complainant for resolution purposes. Collaborate with appropriate staff to develop acceptable resolutions to recipient dissatisfaction or potential complaints. Work to identify process failures resulting in possible threats to patient rights, patient safety, and patient dissatisfaction. May participate in new hire orientation on educating staff on patient safety and advocacy Identify critical needs with regard to customer service and discuss with supervisor and medical staff. Report complaints or grievances that includes an allegation of a violation of a code-protected right to the Office of Recipient Rights.

BENEFITS

Medical, dental, and vision insurance 401(k)plan Tuition reimbursement Life Insurance Short term and long term disability Generous earned time off program (ETO)