Job Summary

Job Description

What is the opportunity?

You will be responsible for providing exceptional customer care through the daily reconciliation of processes supporting various Client Groups and the identification of those items that require further investigation and resolution.  Through ongoing training initiatives and continuous self- development, you will in an efficient / effective cross-functional shared service, ensure timely reconciliations, loss prevention and risk mitigation as prescribed by Bank’s Standards and Procedures.

All responsibilities carried out in accordance with Code of Conduct, RBC Values, Standing Orders, and CM Reconciliations Policies and Standards.

***Please note that this is an 18 month fixed term contract.***

What will you do?

Reconcile designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations processEnsure daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raisedApply knowledge of the product supported and  processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accountsSupport the process of creating, updating and maintaining SOPs  and  demonstrate strong ability to understand and apply those procedures while strictly adhering to policies and regulatory requirementsHave a good understanding of the operational controls and how they apply to the reconciliation processingDisplay good judgment, decision-making skills and demonstrates a strong knowledge of the products, transactional flows and accounting related to the Client Groups supported.Recognize that accuracy is key to ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately. Display a strong commitment to teamwork; open two-way communication and good staff morale.Seek opportunities to share information with colleagues.Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (automating processes)Identify service gaps provided to client groups and makes suggestions to management for improvementBe responsible for personal development and cross-training coordination; participation as identified through ongoing business and/or department needs analysis.Have the capability of supporting the reconciliation processes within the team’s scope including all month end and stand-alone processes.Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by managementAssist with administrative duties such as sorting mail, faxes, scanning documents and emails

What you need to succeed?

University degree or College Diploma in Business, Finance or Economics; or any equivalent combination of qualifications and/or experience1+ years in a Capital Markets role and/or reconciliation based roleGood understanding of Capital Market Products and transactional/accounting flowsSolid knowledge of Reconciliation Procedures.Solid knowledge of key reconciliation systems and Back-Office systems e.g. Broadridge, OnDemand, JEFE, CDS, DTCC, IntelliMatch, ITRACS,  Fiserv, and  RBC Express .Demonstrate analytical and problem solving skillsStrong organizational and time management skillsTeamwork and Co-OperationGood interpersonal skills, tact and diplomacyComputer literacy – ie. Knowledge of PC’s and Microsoft – related softwareDemonstrate flexibility to cross train*Flexible to work occasional Statutory Holidays**Flexible to work overtime as required*

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlexible work/life balance options

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

90 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-01-21

Application Deadline:

2025-02-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.