Brook Street (UK) Ltd are recruiting a Recordals Officer for our leading Public Sector client Intellectual Property Office, Newport.
Have you always wanted to work with a Public Sector Organisation?
Now is the time for you to take that leap!
Join the Intellectual Property Office (IPO) as a Recordals Officer and become part of a supportive and innovative organisation dedicated to delivering excellent services. This role offers an excellent opportunity to develop your skills, contribute to meaningful projects, and be part of an organisation that values continuous improvement.
What You'll Be Doing:
To examine all newly filed Trade mark recordal forms and their accompanying legal documentation to ensure they meet the legal requirements for filing (using the Trade Marks Act and Rules).
To examine all newly filed Design recordal forms and their accompanying legal documentation to ensure they comply with our legal requirements for filing (using the Registered Designs Act and Rules).
To accurately update the relevant registers with the information provided on the form or ensure deficiencies/anomalies are brought to the customer's attention via letter/email/telephone addressing all points and suggesting ways forward where appropriate.
To explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner. To investigate and respond to gaps, errors and irregularities in information.
To answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care. To take notes of the content of calls and annotate cases when necessary.
On a rota basis to respond to emails sent to the group Recordals Email Account within 24 hours.
Once trained on the role, to participate in answering calls and emails for our information centre and helping other teams as and when required.
Contribute to the IPO's hybrid working model by attending site as required and collaborating with your team via Teams calls and meetings. 2 days working in the office, 3 days WFH per week.Engage with the IPO's Transformation programme by attending relevant meetings, activities, and feeding back to your team.
Why Join Us?
Flexible Hybrid Working: Work-life balance is important to us. You'll have the flexibility to work from home, with a minimum of two days per week on-site at our Newport office.Collaborative Environment: Be part of a supportive team and contribute to meaningful projects that make a real impact.Personal Development: Gain valuable skills in process management, customer service, and continuous improvement.Public Sector Values: Work for an organisation that prioritises innovation, service excellence, and employee engagement.
As the successful Application you must be able to demonstrate:
Strong organisational skills and attention to detail.Ability to work collaboratively and adapt to hybrid working arrangements.A commitment to continuous improvement and a customer-focused approach.Excellent communication skills, both written and verbal.2 GCSES - Maths and EnglishReliable with a good attendance recordA previous Finance background is desirable but not essential
The rate of pay is £13.90 per hour, the hours of work are 37hrs Monday to Friday
If you would like to apply for this role, please email your CV via the `Apply` link.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.