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Job Description:

The Records Manager oversees the operational and strategic records & information management services at an Epiq client with the primary focus of achieving service level agreements and surpassing client expectations. This position ensures that the client is receiving the optimal level of service in support of receipt, arrangement, storage, preservation, destruction, and safeguarding client and administrative records.

This hybrid position requires the individual to be onsite 2 to 3 days a week and travel to other offices throughout the United States. This is a fast paced position requiring adaptability, clear and concise communication, strong customer service, integrity, and time management skills. Primary, the chosen candidate will be responsible for the management of people, projects, and metrics reporting. If you are highly organized and collaborative in nature you will be successful in this position.

Essential Job Responsibilities

Follow established guidelines and procedures for creating, circulating, storing, tracking, transferring, and destroying client records

Track the circulation of files to and from client staff in Records Management System (RMS) database

Manage all Records Staff employed across a geographically diverse area, including recruiting, training, performance management and development 

Manage inventory of files stored onsite in client facilities, including exception reporting

Assist client with file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment as instructed

Assist client with retention activities, including obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment or secure destruction as instructed

Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content

Qualifications & Characteristics

High School Diploma and college grad preferred or equivalent years of Records Management experience

Possess a minimum of 3 years’ experience managing a Records Management operation in a law firm preferred.

Familiarity with FileTrail, iManage Records Manager, Autonomy Records Manager (FileSurf), LegalKey and/or similar Records Management Systems

Familiarity with iManage Work, NetDocuments, OpenTEXT DM and/or similar Document or Enterprise Content Management Systems

Working knowledge of Microsoft Office products, including Outlook, Word, Excel, Power BI, and Teams

Excellent communication (verbal and written) skills

Experience transitioning to an electronic environment

Ability to lift to 30 lbs., and stand on a consistent basis

Required travel to office locations.

A passion for coaching and developing personnel.

Must be able to organize and handle competing priorities.

A strategic thinker/planner and collaborative partner.

The Compensation range for this role is 64,236 to 85,093 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.