POSITION SUMMARY

Responsible for the maintenance, accuracy and completeness of student records and schedules

MANAGEMENT & SUPERVISION

Supervises all Records staff.

RESPONSIBILITIES

o Follows all integrity guidelines and procedures and ensures no manipulation of student data.

o Interviews and recommends for hire, disciplines and evaluates performance of the direct report staff. Fills staff vacancies in a timely manner.

o Overall responsibility to ensure the integrity of all student-related actions, accountability and performance outcomes.

o Supervises the Student Records function through effective planning, scheduling, training and staff supervision.

o Trains Student Records Clerks, Records Officer and other department staff in the maintenance and completion of Student records. Such training shall ensure compliance with applicable USDOL requirements.

o Performs statistical analyses of student records data. o Administers the Center's compliance with the requirements and provisions of the OASIS and CIS database management programs. Serves as back-up point-of-contact for CIS.

o Ensures the accurate and complete maintenance of student records to facilitate the timely submission of required reports (i.e. morning report, weekly report, leave records, allotments, enrollment and pay).

o Assists students on matters relating to pay and clothing allowances, leave, class schedules and travel/transportation.

o Ensures accurate and timely reconciliation of Government provided travel per DOL guidelines.

o Ensures compliance with all privacy and confidentiality regulations.

o Assists in the development of Center policy and procedure as necessary. Adheres to all USDOL and Job Corps guidelines regarding student records.

o Serves as the Center's Accountability Officer. Monitors student accountability issues and documentation ,i.e., morning attendance check and serialized register. Ensures the accuracy and integrity of accountability documentation.

o Provides superior customer service at all times. o Effectively motivates, empowers and requires staff to perform his/her job responsibilities. Employs sound time-management and delegation skills. Holds staff accountable for producing quality work, develops staff for career progression and disciplines staff that fail to meet goals.

o Provides required/supplemental training for new and current employees.

o Motivates and manages staff to work effectively, creates a supportive work environment, recognizes staff accomplishments and proactively addresses staff performance concerns. o Mentors, monitors and models the Career Success Standards as required by the PRH.

o Shows respect and courtesy to students and holds them accountable for their actions and behavior.

o Provides quality services for students and ensures that quality is maintained and student needs are met. Pursues improvement and enhancement of requisite services.

o Exchanges ideas and information, both orally and in writing, in a clear and concise manner and contributes meaningfully to group efforts by offering relevant ideas and knowledge. Provides quality and timely information to DOL/Company when requested.

o Effectively articulates thoughts and ideas. Identifies problems, analyzes causes and evaluates appropriate solutions prior to taking or recommending actions. Follows up to ensure prompt/appropriate action is taken and that problems are in fact corrected.

o Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students.

o Accepts direction and supervision from the Center Director/Center Duty Officer/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions.

o Other duties as assigned