Job Description:

Job Title: Recoupment Manager
Location: Springfield, Mo.
Department: Client Financial Services
Employment Type: Full-time
Shift: Monday - Friday 8:00 A.M. - 5:00 P.M.

Job Summary:

The Recoupment Manager, Client Financial Services (CFS), reporting to the System Director, Client Financial Services, is responsible for managing the scope of Client Financial Services. This includes reviewing and processing insurance overpayment requests, insurance credit balances, compliance audit repayments, and client credit balances. The Recoupment Manager collaborates with the revenue cycle leadership team to set goals, measure process effectiveness, identify policy and procedure updates, and ensure departmental success.

The Recoupment Manager position offers…

All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and moreTelemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visitsEmployee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costPaid Time Off - 29 days per year including vacation & holiday payWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

Supervise and coordinate daily activities and workflows associated with Client Financial Services, ensuring staff compliance with departmental and organizational policies, procedures, and standards.Provide direction and support to staff, adhering to an established education plan to maintain quality and productivity standards.Demonstrate excellent customer service and professionalism when interacting with staff, vendor representatives, payers, and clients, treating all with kindness and respect.Ensure services are provided in accordance with state and federal regulations, organizational policies, and accreditation/compliance requirements.Conduct quality audits and meet with team members to assess productivity and quality standards.Assist in developing new-hire curriculum, providing initial education, and planning ongoing professional development opportunities for existing staff.Manage employee performance, including annual appraisals, feedback, and corrective action when necessary.Ensure staff and department's adherence to company policies and procedures.Collaborate with department leadership to meet operational goals and ensure colleague performance meets expectations.Review overpayment requests from third-party payers, validate requests, and initiate appeals when necessary.Work closely with the Compliance department for audit repayments and tracking.Review accounts receivable balances for resolution or repayment of insurance credit balances.Review client payment credits balances for resolution or repayment.Prepare refund request forms and supporting documentation for repayment or initiate recoupment.Crosstrain with Cash Posting Manager and perform essential duties in their extended absence.

Supervisory Job Duties:

Communicate the organization's strategic direction and encourage employee participation.Provide leadership and guidance in all aspects of services provided.Monitor the identification, development, and execution of strategic objectives.Involve all associates in achieving goals.Effectively communicate changes and news within the department or company.Handle difficult personnel situations with discretion and respect, seeking Human Resource advice when necessary.Champion change and manage the implementation of new ideas.Foster a team approach throughout functions, supporting input from team members at all levels.

Education and/or Experience Qualifications:

- High school diploma or GED required; Bachelor's degree preferred.- Certification in Billing and/or Coding preferred.- Minimum two (2) years of experience in a healthcare environment, particularly in healthcare billing, collections, payment processing, or denial management preferred.- Missouri CCBHO and MCO billing experience preferred.

Recoupment Manager, Client Financial Services, supervision, compliance, customer service, productivity, quality standards, professional development, insurance credit balances, refund requests, healthcare billing, collections, payment processing, denial management, Missouri CCBHO, MCO billing.





Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.