Recreation Facility Monitor Print (https://www.governmentjobs.com/careers/lascruces/jobs/newprint/4750270) Apply  Recreation Facility Monitor Salary $16.76 Hourly Location Las Cruces, NM Job Type Contract Job Number N043 12-24 TB Department Parks and Recreation Opening Date 12/16/2024 Closing Date 12/30/2024 11:59 PM Mountain + Description + Benefits + Questions Nature of Work Supports, assists and monitors all activities occurring within the recreational facilities. Provides customer service, maintains inventory and equipment, updates reservation systems, and participates in facility maintenance and care. Environmental Factors Work is performed in various recreational environments. May be exposed to inclement weather, hazardous chemicals or other hazards. Physical Factors Moderate physical demands including walking, standing, and sitting for long periods of time.Ability to lift 50 lbs. Ability to effectively communicate verbally and listen to participants and parents. Ability to observe surroundings and identify safety issues. Frequent use of a personal computer. Work Situation Factors Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies. FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL THE MINIMUM REQUIREMENTS. Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process. Full-time, Contract, Non-exempt. This position is a grade CN06. Duties and Responsibilities + Assists, supports, and provides direction for the patrons and public in the use and operations of the recreation facilities for the City; monitors specialized programs and as assigned or required. + Provides customer service to various patrons and personnel utilizing recreational facilities; provides help with reservations and rental activities maintaining databases and records. + Explains and communicates programs, activities, rules, payments, and facility offers to patrons; assists with memberships, processes refunds, and performs other similar transactions; supports the front desk operations, answers phones, and performs any other activities. + Checks and ensures workout equipment is sanitized and that cleaning supplies are available and filled; performs maintenance as needed and able; maintains, cleans, and performs general custodial duties within the recreation facilities; uses cleaning equipment, materials, tools, and chemicals, and may perform minor repairs. + Guides, helps, and assists patrons and the general public in the use of the facilities and various sports and recreation activities; gives direction on sports, games, classes, outdoor activities, childcare, and other special events. + Monitors guest adherence to facility rules, policies, guidelines, and safety standards; manages emergency situations, evacuations, or other medical emergencies. + Monitors and maintains order amongst participants and spectators; assists and attempts to resolve various disputes that may arise with professionalism and tact; directs participants and patrons to higher level of authority when needed. + Assists with set up and take down of equipment for facility rentals, activities, or special events; keeps scores for sporting events and maintains accurate participant records and documents. + Participates in consistent training and development to improve skills and abilities; follows routine policies and procedural guidelines. + Maintains various records for inventory, general correspondence, activity reports, receipts, memberships, reservations, and activity rosters; sorts, distributes, and files a variety of materials and documents. Minimum Qualifications High School Diploma, GED AND two (2) years of customer service experience in recreation, retail, hospitality, or other related industry. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy. Licenses/Certification(s) Valid driver’s license may be required or preferred. If applicable, position requires an acceptable driving record in accordance with City of Las Cruces policies. CPR/FIRST AID Certificate required within 60 days of hire. Knowledge, Skills, and Abilities Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position. Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives. Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas. Seasonal/temporary positions are not eligible for City sponsored benefits. 01 Are you a current City of Las Cruces employee? (If you fail to include this information under the work experience section of your application, you may be disqualified from the process). + Yes + No 02 Do you have, at a minimum, the required high school diploma or equivalent (GED)? (If you fail to include this information under the education section of your application, you may be disqualified from the process.) + Yes + No 03 Do you have two (2) years of customer service work in recreation, retail, hospitality, or other related industry? + Yes + No 04 Do you understand, and accept, that First Aid and CPR certifications must be obtained within sixty (60) days from date of hire? + Yes + No Required Question Agency City of Las Cruces Address P.O. Box 20000Las Cruces, New Mexico, 88004 Phone 575-528-3100575-528-3100 Website http://www.lascruces.gov Apply Please verify your email addressVerify Email