Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

 

Manage end-user computing services, including hardware and software support, adhering to WNS standards and policies.Provide first and second-level troubleshooting for network, operating systems, and applications, meeting agreed Service Level Agreements (SLAs).Coordinate IT projects related to end-user computing, including system upgrades and new technology deployments.Manage EUC audits, update policies, and oversee asset tracking for EUC, Telecom, Network, and Server assets.Liaise with vendors for hardware and software procurement, warranty services, and support.Generate and present regular reports on service desk performance, including incident trends and user satisfaction.Provide relevant user training and maintain up-to-date IT documentation in compliance with ISO standards.Collaborate with managers on decision-making discussions, budgeting, and executing specific projects as directed by management.

Qualifications

Any Graduate