The AMS Securities Services: Service Desk & Test Associate will be based in Bangalore as part of the broader PRDU Service Desk team supporting key programs that form part of the Global Client Account Services (CAS) team. The individual will act as a primary point of contact (PoC) for AMS Securities Services end users/stakeholders for their data and functionality enquiries across all products that form part of the AMS Securities Services Product Group including Custody, Collateral, IMOS and Fund Accounting. The team will collaborate with AMS Technology teams, Product Owners and CAS Operations teams to analyse and resolve functional, data and technical issues raised by stakeholders as well as support User Acceptance Testing supporting technology changes across the platform. 

 

Job Responsibilities:

Independently handle user inquires / issues and resolve in a satisfactory manner for end users Monitoring and managing queue in ServiceNow Prior experience involved in User Acceptance / End User Testing  Participate in Daily Production issue calls with technology teams and provide end user updates as required Identify common / repeated issues reported by end users and create knowledge articles for end users to self-resolve issues Publish daily / weekly / monthly metrics and KPI’s to senior management on issues / inquires  Able to identify the test objective of each scenario to ensure application behaviour/system functionality is in-line with user story/business requirement Ensure Test Plan and Test Steps are set-up in test management tool against user stories across different test cycles Perform exhaustive and comprehensive testing (positive, negative and regression scenarios) in multiple environments Upload test execution evidences in test management tool to substantiate the outcome

Required qualification, skill and capabilities:

 

Bachelor’s degree + 10 years of relevant experience in financial service organisation Prior experience in Service Desk or Manual & Automaton testing  Have an understanding of the Agile framework and project lifecycle standards Have an understanding of ITIL standards Strong communication and presentation skills (verbal and written) Strong interpersonal and relationship building skills