The Impact You Can Make

Attention all clerical and administrative professionals with a background in insurance The C.R. Wood Cancer Center is looking to help you advance your healthcare career at Glens Falls Hospital Come join our team of insurance experts as the Referral Authorization Specialist This position can further develop your skills in compliance, medical billing, customer service, and Health Information Management (HIM) If you are looking to make an impact with your work, we want to hear from you today

Team Impact

In this position, you will be a vital member of the cancer treatment program by serving as the point person for managing insurance authorizations/referrals. You will closely support this team by obtaining authorizations from providers and payers while ensuring all reimbursement requirements are met. You will help to improve the overall patient experience by using your customer service skills and insurance expertise to help our patients and their families address any questions/concerns they may have related to insurance coverage and reimbursement requirements. Some highlights about this opportunity include:

Full time role during the daytime hours onlyOn the job training available to ensure career growth and successGreat opportunity for advancement for those with a background in patient registration, customer service, and insurance processingYour work will help to improve the health of our community by supporting vital administrative functions related to cancer and hematology care/treatment

The Glens Falls Hospital Impact

Mission

Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.

How You Will Fulfill Your Potential

Responsibilities

Verify patient insurance eligibility coordination of benefitPrepare and compile necessary documentation to secure prior authorization.Collect clinical information regarding service to be rendered as applicable (as well as medical records)Interview patients to apprise them of their insurance benefits, contingent on the type of procedure/ level of care with a goal of securing the collection of patient financial obligations / secure payment arrangementsContact provider/payer to obtain prior authorizationGather additional clinical and / or coding information as necessary in order to obtain prior authorizationMaintain ongoing tracking and appropriate documentation of referrals authorizations while verifying all insurance requirements for procedures and admissions have been metMonitor patient waiting areas for extended wait times and patient related problemsUse a multitude of sources to ensure that the authorization number(s) provided by providers are correct, and that the location/dates authorized are appropriate for the patients encounter/locationEnsure that services ordered are within benefit plan and approved for procedure / testing point of service as appropriateVerify medical necessity guidelines are met and take appropriate action as needed when guidelines are not metMonitor patient length of stay to ensure adequate coverage and secure authorization for extended stay / set up payment arrangements as appropriateProvide follow up when insurance denials are received and provide required documentation or information requested by insurers to facilitate paymentDevelop thorough knowledge of all medications / procedures performed and payer authorization requirements for eachUnderstand insurance requirements for prior authorization / authorization. and serve as primary resource to staff regarding authorization requirementsServe as principal contact for clinical and / or department staff regarding prior authorization / authorization process for services to be rendered at Glens Falls Hospital or Glens Falls Hospital Health CentersAdvise providers and their clinical staff when issues arise relating to obtaining prior authorizationStay informed and research information regarding new procedures and insurance coverage requirementsInteract directly with providers and / or their clinical staff as necessary

The Impact You Can Make

Attention all clerical and administrative professionals with a background in insurance The C.R. Wood Cancer Center is looking to help you advance your healthcare career at Glens Falls Hospital Come join our team of insurance experts as the Referral Authorization Specialist This position can further develop your skills in compliance, medical billing, customer service, and Health Information Management (HIM) If you are looking to make an impact with your work, we want to hear from you today

Team Impact

In this position, you will be a vital member of the cancer treatment program by serving as the point person for managing insurance authorizations/referrals. You will closely support this team by obtaining authorizations from providers and payers while ensuring all reimbursement requirements are met. You will help to improve the overall patient experience by using your customer service skills and insurance expertise to help our patients and their families address any questions/concerns they may have related to insurance coverage and reimbursement requirements. Some highlights about this opportunity include:

Full time role during the daytime hours onlyOn the job training available to ensure career growth and successGreat opportunity for advancement for those with a background in patient registration, customer service, and insurance processingYour work will help to improve the health of our community by supporting vital administrative functions related to cancer and hematology care/treatment

The Glens Falls Hospital Impact

Mission

Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.

How You Will Fulfill Your Potential

Responsibilities

Verify patient insurance eligibility coordination of benefitPrepare and compile necessary documentation to secure prior authorization.Collect clinical information regarding service to be rendered as applicable (as well as medical records)Interview patients to apprise them of their insurance benefits, contingent on the type of procedure/ level of care with a goal of securing the collection of patient financial obligations / secure payment arrangementsContact provider/payer to obtain prior authorizationGather additional clinical and / or coding information as necessary in order to obtain prior authorizationMaintain ongoing tracking and appropriate documentation of referrals authorizations while verifying all insurance requirements for procedures and admissions have been metMonitor patient waiting areas for extended wait times and patient related problemsUse a multitude of sources to ensure that the authorization number(s) provided by providers are correct, and that the location/dates authorized are appropriate for the patients encounter/locationEnsure that services ordered are within benefit plan and approved for procedure / testing point of service as appropriateVerify medical necessity guidelines are met and take appropriate action as needed when guidelines are not metMonitor patient length of stay to ensure adequate coverage and secure authorization for extended stay / set up payment arrangements as appropriateProvide follow up when insurance denials are received and provide required documentation or information requested by insurers to facilitate paymentDevelop thorough knowledge of all medications / procedures performed and payer authorization requirements for eachUnderstand insurance requirements for prior authorization / authorization. and serve as primary resource to staff regarding authorization requirementsServe as principal contact for clinical and / or department staff regarding prior authorization / authorization process for services to be rendered at Glens Falls Hospital or Glens Falls Hospital Health CentersAdvise providers and their clinical staff when issues arise relating to obtaining prior authorizationStay informed and research information regarding new procedures and insurance coverage requirementsInteract directly with providers and / or their clinical staff as necessary