Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their income, insurance or immigration status. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across an area that spans from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org

Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together.  

Leadership opportunity available for a Referral Center Manager. In this management role, the Referral Center Manager will be responsible for overseeing all of the referral activities at our Venice Family Clinic, and for ensuring efficient and high quality operations and services. The Referral Center Manager will receive guidance and direction from the Senior Director of Clinical Operations, and will:

Have the overall responsibility of directing, managing, and analyzing referral activities to ensure efficient coordination and management of workflows, and to support timely access to specialty care.  Partner with Department Directors, Clinic Managers and others to share leadership decisions; ensuring delivery of high quality care by ensuring effective referral processing.  Directly oversee the referral team staff and provide collaborative oversight for clinic staff quality of work related to their assigned referral tasks.  Ensure department goals are met and work collaboratively with others, including program managers, clinical and operations leadership, and the quality improvement team to improve systems and processes.    Partner with external organizations such as health plans and referral offices to ensure smooth operations and clear understanding of referral processes.  Supports compliance activities related to referrals and ensure compliance with policies and procedures.  Respond to complaints and grievances related to referrals.

Salary Range: $30.56-$60.82 Hourly