Description Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their income, insurance or immigration status. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across an area that spans from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together. Leadership opportunity available for a Referral Center Manager. In this management role, the Referral Center Manager will be responsible for overseeing all of the referral activities at our Venice Family Clinic, and for ensuring efficient and high quality operations and services. The Referral Center Manager will receive guidance and direction from the Senior Director of Clinical Operations, and will: + Have the overall responsibility of directing, managing, and analyzing referral activities to ensure efficient coordination and management of workflows, and to support timely access to specialty care. + Partner with Department Directors, Clinic Managers and others to share leadership decisions; ensuring delivery of high quality care by ensuring effective referral processing. + Directly oversee the referral team staff and provide collaborative oversight for clinic staff quality of work related to their assigned referral tasks. + Ensure department goals are met and work collaboratively with others, including program managers, clinical and operations leadership, and the quality improvement team to improve systems and processes. + Partner with external organizations such as health plans and referral offices to ensure smooth operations and clear understanding of referral processes. + Supports compliance activities related to referrals and ensure compliance with policies and procedures. + Respond to complaints and grievances related to referrals. Salary Range: $30.56-$60.82 Hourly Qualifications Required: + 5 years of work experience with 2 years of management/supervisory experience in a healthcare or medical setting. + Experience in a referrals department. + The ability to effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication. + Proficiency with MS Office programs, including MS Word, Excel and Outlook. + Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports. + Effective problem solving skills, and the ability to analyze and use data for decision making. + Excellent verbal and written communication skills. + Ability to work flexible and extended hours, and travel between sites as needed. + Skill in setting priorities which accurately reflect the relative importance of job responsibilities Preferred: + Bilingual in English/Spanish + FQHC/Community Health Center experience + Familiarity with EPIC or Next Gen PMS/EMR UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.