The Referral Coordinator is responsible for coordinating the process of referring patients to appropriate clinics, updates records to ensure accurate information, communicates with patients and staff to ensure appropriate follow-through with referrals, and supports SCMG physicians in synchronizing appointments, authorizations and tests taking place in different clinics, and works under the direction of a Practice Manager. The Referral Coordinator is responsible for processing, tracking, and facilitating all aspects of referrals made to specialty care providers in a timely, courteous, professional and accurate manner. The Referral Coordinator facilitates all types of referrals for specialty care and serves as a liaison between primary care providers, patients, and specialty care providers. Maintains ongoing tracking and appropriate documentation on EHR referrals to promote team awareness and ensure patient safety; Maintains a current list of approved referral sources and referral guidelines; Contact insurance companies to ensure prior approval requirements are met; Ensures all referral information is complete and submits to referral entity in a timely manner; Review details, patient instructions and expectations about the referral with patients via phone, mail, secure, e-mail, patient portal, or face to face when needed. Addresses barriers and directs patients to areas of assistance, maintaining knowledge of resources and support; Responds to incoming telephone calls, patient portal messages regarding referrals in a timely manner; Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers; Ensure that referrals are addressed in a timely manner. Ensure that the referral tracking report is kept up to date on a weekly basis; Tracks and monitors all referrals to ensure that they are completed and consult reports are received in a timely manner; Ensure that referring providers are kept up to date on the status of all referrals by managing the end-to-end referral processes; Ensure that patient's electronic health record is up to date with information on specialist consults; Notifies Supervisor and/or Manager of any issues regarding referrals including access concerns, trends in barriers of care and any other issue potentially affecting timely patient care; Demonstrate a working knowledge of Patient Center Medical Home approach to care; Ability to know and understand the multiple computer-based information systems; Ability to demonstrate knowledge of various Health Insurance Products; and Ability to work with different project assignments such as outreach and patient engagement efforts. Minimum qualifications: Ability to work in a fast-paced environment while delivering excellent customer service required. Experience in a high volume call center preferred. Effective communicator and ability to display professional demeanor under pressure required. Strong computer skills in a Windows environment required. College Degree or equivalent professional experience preferred. Experience in a healthcare environment preferred. Knowledge of medical terminology, healthcare insurances, and ancillary testing preferred. Must be able to operate/utilize fax machine, copy machine, and scanner.