Company: Oak Street Health

Title: Referral Coordinator I

Location: Downers Grove; Remote (Work From Home)
 

Role Description:

The Referral Coordinator is a vital part of the Patient Experience & Service Operations (PXSO) and delivers an unmatched patient experience.  This role is responsible for managing the day-to-day referrals and diagnostic orders for Oak Street Health patients to see specialist providers.  This role interacts with center teams and payer partners to ensure patients are able to access needed care in a timely manner.

Core Responsibilities:

Responsible for the daily non-urgent referrals and diagnostic orders

Update patient information and make necessary updates/changes in electronic medical record

Schedule appointments within electronic medical records platform 

Schedule specialist appointments and/or diagnostic orders when needed

Communicate referral and authorization information to patients

Obtain required authorization for all third-party requests

Request medical records, submit clinical document, and upload documents into electronic medical record platform

Assemble information concerning patient's clinical background and referral needs

Responsible for access to and information in multiple payer portals

Navigate and produce results in multiple electronic platforms

Verify non-preferred specialists and facilities for all referrals

Contribute to the quality of the OSH Specialty Finder by appropriately submitting necessary changes

Support collaboration with OSH field teams through the Alfred Line and through CareReqs 

Interact professionally with internal and external partners and customers

Meet standard performance metrics

Meet minimum quality standards

Other duties as assigned. 

What are we looking for?

High School diploma or equivalent required

1 year general office administrative experience

Flexible and positive attitude

Professional phone etiquette 

Organized and able to manage competing priorities

Strong computer skills and knowledge/familiarity with Microsoft Excel

Strong communication and customer service skills

Resourcefulness in problem solving

Able to follow through on delegated tasks

Health plan or provider order entry experience preferred

Basic knowledge of medical terminology and/or medical coding preferred

Proficient PC skills

US work authorization

Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health