Schedule

Monday thru Friday 8:30-4:30, No holidays/weekends

General Summary

Performs a variety of support functions for each assigned practice including, but not limited to, scheduling, insurance verification, obtaining authorizations and referrals and record management.

Duties and Responsibilities

Essential Functions:

Schedules patient appointments with specialty providers including correct processing of necessary referral forms and transfer of patient information. Ensures patient confidentiality. Manages the insurance referral process according to policy. Keeps staff current on changes. Reviews patient insurance to obtain authorizations for diagnostic testing, genetic labs, DME and medications. Provides insurance company with clinical information necessary to secure authorizations. Communicates with clinical team when authorization is unable to be obtained. Maintains referral record in electronic medical record.

Common Expectations:

Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation Establishes and maintains files and records on an ongoing basis. Opens and routes incoming mail; distributes correspondence and other material to staff.

Qualifications

Minimum Education:

High School Diploma or GED Required

Work Experience:

1 year Medical insurance experience or experience obtaining authorizations and referrals from insurance companies. Required Medical front office experience. Preferred

Courses and Training:

Medical terminology. within 180 days Required

Benefits Offered:

Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.