Work whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionHHCMG Referral Coordinator is responsible for new patient referrals being sent to the Digestive Health Center internally and externally Patients will be contacted and scheduled according to their location preferences and digestive health needs Schedules will be reviewed daily to review for openings to get patients from the waiting list or reschedule list scheduled sooner in order to ensure providers have a full schedule Each referral will be reviewed for completeness ensure the referral meets the Digestive Health Center guidelines for an appointment Coordinator must properly communicate with front desk staff providers and managers in each office Referral coordinators frequently interact with patients doctors and insurance companies Coordinator will be expected to have experience with customer service tasks and the ability to maintain patient records and confidentiality manage multiple schedules and ensure that patient information is complete and up to date Referral coordinator will be expected to complete prior authorizations when required by insurance companiesRegisters and schedules patientsCollaborates and communicates with the Digestive Health Center teams to ensure continuity of medical care to include obtaining clarifying validating referral requests and scheduling all referral ordersAssists with the creation of standard work for referral coordinationResponds to all requests email website phone other and inquiries to best coordinate a patientrsquos appointment and needsMaintains referral work queue in a timely manner update and closes referrals as appropriateReviews referring documents for accuracy and adherence to regulatory complianceConsistently communicates with the Digestive Health Center Managers to make sure all issues and problems are seamlessly handled so that both the patient and the referral sources are satisfied with the result and processResponds to internal and external communication timely and accuratelyParticipates in meetings and performance improvement activities to ensure cost effective utilization of resources within own control and to provide quality service to organization through communication cooperation and collaborationPerform other related duties as requiredTravel required between offices as neededWork whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionHHCMG Referral Coordinator is responsible for new patient referrals being sent to the Digestive Health Center internally and externally Patients will be contacted and scheduled according to their location preferences and digestive health needs Schedules will be reviewed daily to review for openings to get patients from the waiting list or reschedule list scheduled sooner in order to ensure providers have a full schedule Each referral will be reviewed for completeness ensure the referral meets the Digestive Health Center guidelines for an appointment Coordinator must properly communicate with front desk staff providers and managers in each office Referral coordinators frequently interact with patients doctors and insurance companies Coordinator will be expected to have experience with customer service tasks and the ability to maintain patient records and confidentiality manage multiple schedules and ensure that patient information is complete and up to date Referral coordinator will be expected to complete prior authorizations when required by insurance companiesRegisters and schedules patientsCollaborates and communicates with the Digestive Health Center teams to ensure continuity of medical care to include obtaining clarifying validating referral requests and scheduling all referral ordersAssists with the creation of standard work for referral coordinationResponds to all requests email website phone other and inquiries to best coordinate a patientrsquos appointment and needsMaintains referral work queue in a timely manner update and closes referrals as appropriateReviews referring documents for accuracy and adherence to regulatory complianceConsistently communicates with the Digestive Health Center Managers to make sure all issues and problems are seamlessly handled so that both the patient and the referral sources are satisfied with the result and processResponds to internal and external communication timely and accuratelyParticipates in meetings and performance improvement activities to ensure cost effective utilization of resources within own control and to provide quality service to organization through communication cooperation and collaborationPerform other related duties as requiredTravel required between offices as neededHigh School Diploma or higher preferredMinimum of year as a medical receptionist or previous care coordination experienceDirect customer service in the medical field preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentHigh School Diploma or higher preferredMinimum of year as a medical receptionist or previous care coordination experienceDirect customer service in the medical field preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment