Work where every moment mattersEvery day over Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionThis care coordinator position will coordinate patient care and interdisciplinary team communication throughout Hartford HealthCare In our pursuit of becoming the most trusted healthcare organization for personalized care our ability to create access for our patients is criticalTo ensure our patients are receiving the right care at the right place with the right Physician this care coordinator will be responsible for reviewing referrals in our EMR calling patients verifying insurance authorizations and coordinating appointmentsThe qualified individual will be responsible for specific performance metrics to includeAccess to careEnsure appointments are made within hours of requestEnsure appointments with specialty are made within one weekEnsure appropriateness of outgoingincoming care coordinationProvide individualized care support and resources to the patient to mitigate access barriersGaps in CareEnsure patients arrive to appointmentsEnsure EMR reportsnotes are sent to referring provider andor received from referred to providerPatient ExperienceIdentify patient barriers as it relates to patient experience with the use of Press Ganey toolsIdentifies and resolves barriers affecting the delivery of patient care and assists with implementation of quality initiativesCollaborate with other departments divisions or outside entities to ensure patient experience and needs are metSkills and KnowledgeKnowledge of Electronic Medical Record Epic preferred Excellent communication skills to patients providers staff and managementAbility to create reports and provide dataKnowledge of quality metrics and care within a medical practiceWork where every moment mattersEvery day over Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionThis care coordinator position will coordinate patient care and interdisciplinary team communication throughout Hartford HealthCare In our pursuit of becoming the most trusted healthcare organization for personalized care our ability to create access for our patients is criticalTo ensure our patients are receiving the right care at the right place with the right Physician this care coordinator will be responsible for reviewing referrals in our EMR calling patients verifying insurance authorizations and coordinating appointmentsThe qualified individual will be responsible for specific performance metrics to includeAccess to careEnsure appointments are made within hours of requestEnsure appointments with specialty are made within one weekEnsure appropriateness of outgoingincoming care coordinationProvide individualized care support and resources to the patient to mitigate access barriersGaps in CareEnsure patients arrive to appointmentsEnsure EMR reportsnotes are sent to referring provider andor received from referred to providerPatient ExperienceIdentify patient barriers as it relates to patient experience with the use of Press Ganey toolsIdentifies and resolves barriers affecting the delivery of patient care and assists with implementation of quality initiativesCollaborate with other departments divisions or outside entities to ensure patient experience and needs are metSkills and KnowledgeKnowledge of Electronic Medical Record Epic preferred Excellent communication skills to patients providers staff and managementAbility to create reports and provide dataKnowledge of quality metrics and care within a medical practiceHigh School Diploma or additional education preferredMinimum of year as a medical receptionist or previous care coordination experience requiredDirect customer service in the medical fieldStrong written and verbal communication skillsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentHigh School Diploma or additional education preferredMinimum of year as a medical receptionist or previous care coordination experience requiredDirect customer service in the medical fieldStrong written and verbal communication skillsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment