Referral Specialist
American Vision Partners
Welcome page Returning Candidate? Log back in! Referral Specialist Job Locations US-AZ-PHOENIX ID 2024-3087 Category Clinic Position Type Full-Time Travel Peoria, Biltmore, Gilbert, Mesa Company Intro At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview As a Clerk Specialist, you’ll primarily handle referrals and other faxed documents on behalf of our clinical teams. On higher call volume days, the Clerk Specialist will assist with scheduling calls for patients. Create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Clerk Specialists play a key role in effectively and compassionately guiding patients, handling referrals and scheduling appointments. Responsibilities
Primarily responsible for processing referrals and other faxed document.
Display the ability to service patient needs while actively accepting inbound calls with a focus on customer service
Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location.
Minimum goal achievement based on monthly review of various metrics and expected requirements.
Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients.
Focused and open to learning new skills to take on various roles based on business need
Performs any and all duties as reasonably
Qualifications
High School diploma or equivalent
Ability to navigate custom computer software and internal systems - NextGen experience a plus!
Experience in Medical Office including Insurance Knowledge highly desirable
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Excellent verbal and written communication skills; with the ability to show empathy and active listening skills
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
Previous call center experience preferred
Previous experience processing referrals preferred
Bilingual in Spanish highly preferred but not required
Benefits & Perks
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview As a Clerk Specialist, you’ll primarily handle referrals and other faxed documents on behalf of our clinical teams. On higher call volume days, the Clerk Specialist will assist with scheduling calls for patients. Create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Clerk Specialists play a key role in effectively and compassionately guiding patients, handling referrals and scheduling appointments. Responsibilities
Primarily responsible for processing referrals and other faxed document.
Display the ability to service patient needs while actively accepting inbound calls with a focus on customer service
Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location.
Minimum goal achievement based on monthly review of various metrics and expected requirements.
Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients.
Focused and open to learning new skills to take on various roles based on business need
Performs any and all duties as reasonably
Qualifications
High School diploma or equivalent
Ability to navigate custom computer software and internal systems - NextGen experience a plus!
Experience in Medical Office including Insurance Knowledge highly desirable
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Excellent verbal and written communication skills; with the ability to show empathy and active listening skills
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
Previous call center experience preferred
Previous experience processing referrals preferred
Bilingual in Spanish highly preferred but not required
Benefits & Perks
Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
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