At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Referral Specialist to join our team at the Central Maine Heart and Vascular Institute!

This is a Full Time, benefits eligible position

This position pays $20 per hour!

Position Summary:

Serve as the connecting point for Central Maine Healthcare (CMH) patients and the referring and specialty providers. Provides a comprehensive referral experience to meet the various needs of patients, referring providers, and family members. Adapt to and manage the ever changing and complex services, providers, service locations and initiatives across CMH while providing the highest level of customer service to each patient. Responsible for accurate and complete work based on organization standards, policies and procedures, HIPAA, and compliance with regulatory agencies. The referral specialist performs all functions under guidance and direction from the Office Manager or Operations Manager

Education and Experience:High School Diploma Required, Associates degree preferredUnderstanding of medical terminology Required2+ Years of customer Service experience Required2+ years in a Medical Office PreferredPrevious experience with health insurance and patient billing preferred

 Essential Duties:Process incoming referrals including managing and triaging the referral que and wait listsBe primary contact for urgent referrals,contact urgent referrals w/in 2 business daysContact and schedule routine referrals w/in 2 weeksRequest/process medical records for external referrals, pull missing info from HINEnsure external referrals get generated as backup to the check out position.  Make contact, when necessary, to outside providers to ensure external referrals are processed in a timely manner.Monitor inpatient discharges to appropriate follow upMonitor Procedure (non-inpatient) discharges and follow up for non-CMHVI patients (ie: ED procedures) to ensure continuity of careMonitor CMHVI ED patient visits and ensure follow upED referrals for both visits and testingAct as the “liaison” for primary care, all referring providers, and direct marketing contactsStreamline VA and all outside referrals, and lead Network Integrity project management.Primary contact for Primary care referral questionsDirect marketing contactPerforms other duties as assigned.

What It’s Like Working At CMH: 

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members. 

CMH offers a robust benefits package that includes: 

Robust Paid Time Off (PTO) program 

Medical plan with enhanced Tier 1 benefits provided within the CMH system. 

Dental plan 

Vision plan 

Health Savings Account (HSA) 

Basic Life insurance at no cost 

Supplemental Life insurance 

Long-term disability insurance 

401(k) or 403(b) retirement savings plans 

Tuition IO partnership for student loan repayment assistance and tuition assistance 

Family leave program for Parental Leaves 

Comprehensive Wellness Program 

Living in Central Maine: 

While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools. 

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services. 

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!