With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

I. PRIMARY FUNCTION/GENERAL PURPOSE OF POSITION:

Coordinator will be responsible for obtaining the proper authorization and or/ pre-certification for all procedures done outside of the primary care physician’s office, as deemed necessary by the patient’s insurance company.

II. EMPLOYMENT QUALIFICATIONS:

The position requires a high school diploma; excellent clerical, telephone, computer skills, knowledge if ICD-9 and CPT coding, along with a working knowledge of third party payer referral system. Basic understanding of medical terminology.

III. ESSENTIAL JOB FUNCTIONS:

____ 1. Obtains all referrals and authorizations and makes appointments for:

a. Doctor to doctor referrals

b. Special testing

c. Outpatient testing including mammograms

d. Dietary Consults

e. Physical Therapy

f. Mental Health

g. Emergency room referrals

_____ 2. Completes all referrals within 48 hours if possible

_____ 3. Keeps referral guide book up-to-date

_____ 4. Attends insurance meetings pertaining to referrals

_____ 5. Contacts insurance companies when necessary

_____ 6. Resolves problem referrals (retroactive, failure to obtain, etc.)

_____ 7. Keeps referral log sheet

_____ 8. Prepares referral notes, X-rays, fax records as needed

_____ 9. Answers patient questions regarding insurance and their appointment

IV. OTHER JOB FUNCTIONS:

1. Maintains competencies for front office duties

2. Rotates Saturdays and holidays

3. Attends mandatory meetings

4. Performs other duties as requested by Supervisor

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com