Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Reports to: Office Manager I or II or Market Practice Manager per clinic structure FLSA: Non-exempt Processes all insurance referrals and/or pre-certifications. Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care. Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office. Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests. Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration. Greets visitors and communicates with patients and providers. Performs other duties as assigned. Minimum Education: High school diploma or equivalent - Required Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Preferred Minimum Work Experience: 2 years Medical Office experience Preferred Experience with Medical Referrals Preferred **Job:** **Administration/Clerical* **Organization:** **HighPoint - Sumner Physicians Practice* **Title:** *Referrals Coordinator - Carthage Family Wellness* **Location:** *Tennessee-Gallatin* **Requisition ID:** *7457-12225*