Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the
provider(s).
Reports to: Office Manager I or II or Market Practice Manager per clinic structure
FLSA: Non-exempt

Processes all insurance referrals and/or pre-certifications.
Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all
other facilities the provider recommends for patient care.
Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present
within the office.

Handles information requests, including reviewing files and records, answering inquiries, and responding to
incoming work requests.
Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and
patient registration.
Greets visitors and communicates with patients and providers.
Performs other duties as assigned.

Minimum Education:
High school diploma or equivalent - Required
Required Skills:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be
able to work in a stressful environment and take appropriate action.
Certifications:
BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Preferred
Minimum Work Experience:
2 years Medical Office experience Preferred
Experience with Medical Referrals Preferred

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran