Contacts the payer and/or patient for overpayment resolution, if applicable Determine if patient overpayment should be applied to an existing account Review and recommend refunds for patients and /or insurance companies. Follow up on high dollar credit balances > $5K weekly Resolve 30 credit balances daily Enter detailed notes in the Patient Accounting system regarding the overpayment and refund Review and understand payer contracts as related to payer overpayments