Position Description

Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates based on current client contracts and responds to payor requests in a timely manner. Utilizes knowledge of the revenue cycle and patient accounts to maximize productivity. Abides by and promotes HIPAA compliance at all times.

Position Requirements

REQUIRED:

1 year insurance collections/ AR receivables experience or 2 years of customer service/ banking/ accounting experience Good verbal and written communication skills. Basic computer skills, including the Microsoft Office Suite Basic reading, writing, and arithmetic skills

PREFERRED:

Knowledge of healthcare receivables and collections, including denial and appeal processes.  Understanding of the healthcare revenue cycle Coding knowledge or CPC certification Knowledge and ability to use insurance company websites

Service Area Overview