Summary This position is assigned to the Information Technology Department; Commander, Navy Region Southeast; Jacksonville, FL, and serves as the Nonappropriated Funds (NAF) Management Information Systems Supervisor. The incumbent is responsible for applying analytical and managerial processes to the planning, implementation and support of new and existing information systems to meet the business requirements of Fleet and Family Readiness (FFR) N9 programs for all installations in assigned region. Responsibilities II. MAJOR DUTIES AND RESPONSIBILITIES Non-supervisory duties comprise 75% of incumbent's time and include but are not limited to: Oversees and manages configuration, troubleshooting, customer assistance, cybersecurity, and training for NAF hardware, applications and management information systems (MIS), including point of sale (POS), catering system, Child and Youth management systems, other business and program systems and devices, electronic surveillance systems and patron Wi-Fi, NAF commercial business network, payment card devices, patron PCs, and business PCs. Defines the strategic direction of NAF FFR information systems (IS), telecommunications, video and data systems and operations in support of Department of Defense (DoD), Department of Navy (DON) and Commander, Navy Installations Command (CNIC) strategy. Provides management and operational support, supervisory oversight, administrative control, and coordination of the MIS program at all FFR NAF activities. Manages resource allocations to various projects and tasks. Analyzes customer/user/process owner change requests and/or make suitable alternative recommendations to business partners when applicable. Consults with customers to identify and specify requirements. Conducts feasibility studies and trade-off analyses. Prepares business cases for the application of IT solutions. Provides advice and guidance on all matters pertaining to NAF MIS and cybersecurity with various echelons of Region leadership, Region and Installation FFR program directors/managers, and installation commanders. Leads and guides the implementation and maintenance of CNIC NAF Point of Sale (POS) and operational support systems. Ensures all operational support activities and staff are knowledgeable and familiar with the systems front line mechanisms and software programs. Directs the information and data integrity for the Region's NAF programs. Ensures planning in all aspects of technology implementation; creates and maintains a service-oriented environment; manages application software acquisition and implementation, Navy cybersecurity compliance, change management, and help desk operations. Oversees hardware and software installs, upgrades and patches. Works closely with vendors, program managers, N6 staff, and users to resolve issues and ensure successful project implementations. Acts as a point of contact (POC) for implementation of new IT based projects. Tracks physical inventory of all hardware and software; assists in IT systems life cycle management. Ensures all appropriate forms and documentation are on file. Monitors maintenance contracts for renewal and submits purchase requests for support as required. Obtains approval from all required sources. Coordinates with FFR for available resources for procurements supporting NAF IT. Oversees and directs systems administrator/technical staff in the support of all NAF systems (e.g., NAF timekeeping systems, digital signage, inventory systems, bowling management systems, property/reservation management systems, program POS systems. Serves as backup systems administrator/technician for all computer and telecommunication systems. Performs hardware and software installs, upgrades and patches. Travels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed. There may be visits of several days' duration to actual job sites of employees in the field. Modifies system components as necessary to comply with revised DoD, DON and CNIC policies and procedures as well as approved user recommendations. Supervisory duties comprise 25% of incumbent's time and include but are not limited to: Develops goals and staff responsibilities. Directs work to be accomplished by a workforce of APF & NAF employees: at least three, and up to 15 personnel (NF-2210-04; NF-2210-03) and/or General Schedule equivalents, and acts as a rating official. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Assists and supports staff in problem determination and correction. Develops and executes staffing plans and contractor requirements. Forecast ongoing service demands and ensure security assumptions and staffing are reviewed as necessary. Identifies and addresses cyber workforce planning and management issues (e.g. recruitment, retention, and training). Conducts annual performance reviews of staff. Participates in and makes section staffing decisions. Ensures staff receives proper training to fulfill requirements of their positions. Addresses potential disciplinary and/or performance issues timely and takes appropriate corrective action(s) as necessary. Performs other duties as assigned. Requirements Conditions of Employment Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Knowledge of and skill in applying industry-standard and organizationally accepted business and systems analysis principles and methods. Knowledge of Enterprise Resource Planning (ERP) and business system life cycle management concepts and skill in their application to the organization's current and future systems. Knowledge of cost-benefit analysis methods sufficient to evaluate the feasibility of proposed new systems development projects. Knowledge of and skill in in understanding organizational business processes and operations and the ability to make recommendations for improvements. Knowledge of Navy enterprise computer systems and point of sale systems (such as Navy-Marine Corps Intranet, Microsoft operating system, Citrix Systems, RecTrac, and Qubica) Knowledge of Navy enterprise infrastructure design. Knowledge of network infrastructure. Knowledge of NAF IS/POS systems sufficient to perform configuration management and to advise and assist both region and installation management and staff on functional use. Knowledge of guiding DoD, DON & CNIC Information Technology policies and procedures. Knowledge of IT security requirements, policies, procedures, applicable laws and regulations that apply. Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). Knowledge of cyber threats and vulnerabilities. Knowledge of specific operational impacts of cybersecurity lapses. Knowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable hardware and software inventories. Knowledge of and skill in applying systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance. Knowledge of computers, computer peripherals and industry best practices, network equipment, operating systems and environments required to perform a wide range of duties as a primary or backup system administrator. Knowledge of concepts related to full inventory and analysis of IT systems and assets. Knowledge of accounting principles for revenue generating activities. Knowledge of NAF personnel and procurement. Knowledge of FFR programs. Skill in communicating orally and in writing, in a clear, concise manner. Skill in creating and presenting material, participating in and facilitating discussions, and defending and advocating technical and non-technical judgement and points of view. Ability to provide customer support in receiving, responding to, and resolving IT-related help desk calls. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education This position does not have a positive education requirement. Additional Information The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILL_CNIC_NAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.