Charlotte, NC, 28230, USA
10 days ago
Regional Account Manager
**Overview** The Regional Account Manager (RAM) provides sales leadership for a designated number of strategic accounts. The RAM Partners with key customer management and stakeholders and will identify, plan, and execute growth strategies and tactics for large-scale facilities services initiatives with janitorial, the ABM EnhancedClean Program, facility services engineering, and parking management. The RAM will cross-sell other facility services as well and ensure ABM program quality and implementation of contract terms. Financial performance, P&L, and A/R, work order management, and problem resolutions will be the RAM’s responsibility as well. As a leader, the RAM will be required to give dynamic client presentations and updates. **Essential Functions:** + Establishes productive, professional relationships with key ABM and client personnel in the assigned industry group and/or strategic accounts + Partnering, consulting and communicating with Key Customer Management. + Partnering, consulting and communication with Key internal stakeholders. + Identifying, planning and executing growth strategies and tactics. + Supporting change and transition activities, and monitors rollout schedules, targets and plans. + Ensuring that all standardization programs have been set and are being utilized effectively. + Coordinating all billing, reporting and accounting requirements relative to the Customer, and in conjunction with ABM’s standards. + Monitoring Profit and Loss Statements ensuring accuracy and optimal financial performance. + Monitoring the accounts receivable activity of the account ensuring accuracy and timeliness. + Ensuring that all contract terms and requirements are being upheld by both the Customer and ABM. + Following up and insuring problems and/or issues are resolved via work order management. + Presenting information to the customer during key meetings and reviews. **Education:** + Bachelor’s degree preferred or equivalent level of professional experience. **Experience:** + 8+ years of relevant professional experience working in service sales, property management and/or commercial real estate. + Minimum of 4 years of major account experience. + Minimum of 2 years of experience in the services sector. **Other:** + Ability to communicate and present effectively to all levels including executive. + Ability to present to groups. + Strong knowledge and experience in account management within the facilities services industry. + Successful track record in selling and/or growing large, complex accounts required. + History of building relationships with existing clients to maintain present sales and to facilitate add-on business and services. + Able to represent Company at local or regional conferences or at National meetings and trade organizations. + Must have the ability to solve problems quickly as well as manage multiple accounts over a large geographic area **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) REQNUMBER: 98356 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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