Job Summary:

Provides support to pharmacies within assigned Region to improve operational performance of retail pharmacy, and drive initiatives in support of best-in-class pharmacy processes. Conduct thorough analysis of assigned pharmacies, identifying broader issues and implement best practices to enhance efficiency and patient experience. Collaborates with the regional leadership team and other Field leaders to deliver solutions that optimize program delivery. Assists with the implementation of ad hoc healthcare initiatives, programs and projects being delivered in the pharmacy.

Job Responsibilities:Collaborates with Field leadership in underperforming markets to perform root cause analysis addressing operational issues and service quality and diagnose areas for performance improvement ensuring the effective execution of operational procedures and meeting of market needs.Identifies gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.Assists pharmacy manager with implementing procedures that promote the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting team member suggestions.Maintains current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff.Assists in the implementation of ad hoc healthcare initiatives and visits selected pharmacies regularly to ensure the successful adoption of enterprise initiatives and continuous improvement for future projects. Assist with transitioning new healthcare initiatives into base business.Function as a subject matter expert in reviewing training documents and standard operating procedures as they relate to pharmacy operations.Helps to execute established standards of work performance and facilitate continuous improvement to reach market goals; recognizes development needs in underperforming pharmacies and capability gaps and arrange approved Pharmacy best practices to address needs.Participates in regular update meetings with the regional leadership team to evaluate region-level pharmacy performance.Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.Maintains current knowledge and obtains required licensing/credentialing/certification as established by federal and state regulations within assigned Region to provide such clinical services.Maintains and enhances current knowledge and skills related to pharmacy and healthcare.About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
An Equal Opportunity Employer, including disability/veterans.