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At Kay, we know that love is unstoppable. Which is why we’re devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Regional Area Operations Manager - Kay Jewelers - Located in the Washington D.C., Northern Virginia, and Maryland Area

Title: Regional Area Operations Manager

                                     

Reports To: Vice President of Regional Operations

Reporting to this Position: Two performance managers and approximately 40 store managers

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Accountable for the sales and net profit performance for assigned area inclusive of all reported standards.Collaborate with business leaders to provide solutions and recommendations to drive sales performance and long-term success.Train and develop performance managers in their assigned areas of responsibility to achieve sales performance and operational efficiencies through the development of store managers and team members.Monitor and respond to Net Promoter System performance and feedback within assigned area, promoting positive experiences that exceed customer expectations.Visit stores within their assigned area to identify successes and areas of opportunity.  Partners with the performance manager and store manager to address and correct the root cause of any operational issue and celebrate success. Communicate performance expectations and makes certain all team members understand the impact of their performance on company success. Demonstrate behaviors conducive of a role model during interactions with others, supporting the Mission Statement and customer first philosophy, while adhering to the Standards of Conduct and Business Ethics. Maintain a working knowledge of all policies, procedures and systems governing store operations and be capable of leading, training and enforcing compliance in the stores.Cultivate and maintain productive relationships at all levels creating an atmosphere of teamwork and cooperation.Monitors the progress and learning of team members, developing actionable goals, and evaluating performance against standards.  Coaches team members through success and development opportunities.Accountable for adhering to labor budgets and maintaining Corporate wage rate plans within their assigned area.Administers standardized Schedules and Timecards system procedures, payroll management and labor scheduling to make certain jewelry consultant schedules match customer traffic patterns and administrative needs.Attends all business meetings as required.

Supervisory Responsibilities:

This position carries out supervisory responsibilities in accordance with Signet guidelines, policies and procedures and applicable laws.Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing concerns and resolving conflict.

Supervises two or more performance managers.Supervises all stores in their assigned area.Responsible for supervising the overall operation and sales performance of their assigned area.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lead others to implement strategies and processes and accomplish business resultsDemonstrates enthusiasm and commitment to change processes.Demonstrates effective oral and written communication.  Ability to manage interpersonal conflicts. Demonstrates an understanding of operational and financial reports with the ability to analyze and interpret data to create action plans.

Certificates, Licenses, Registrations:

Must have a valid driver’s license and proof of insurability.

Education and/or Experience:

Bachelor’s degree preferred or equivalent work experience.  Minimum of 10 years retail sales experience, preferably with a jewelry or specialty retailer.  Minimum of three years sales management experience with multi-unit responsibility or minimum of five years store management experience.

Salary Range: $110k - $150k - Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.

Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.

Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.”

Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!