Job Description APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE, OR PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9, OR IMMEDIATELY REACHABLE ON EXAM # 1121 Under the administrative direction of the Executive Director, Prevention and Community Support, with latitude for independent judgment and initiative, the incumbent is responsible for the administration and daily operations of the PCS unit and the Homebase program. The Director will collaborate with many homelessness prevention partners that provide comprehensive programs to avoid shelter entry and reentry, combat the many drivers of homelessness and keep families and individuals stably housed within their community. The Homelessness Prevention Administration/Prevention and Community Support is recruiting for one (1) Administrative Director of Social Services (NM1) to function as The Regional Deputy Director who will: - Support project management and implementation plans in homelessness prevention programming to reduce homelessness and improve the lives of families and individuals coming to HRA attention - key to the City's overall strategy with government, private and community supports for families and individuals to avoid shelter entry and have stable and permanent housing in the community. - Direct and manage the Prevention and Community Support team. Monitor unit vacancies and participate in the interviews of new staff. Determine training needs, support and guide ongoing staff professional development. Sets standard of skill and activity for unit staff roles and ensures involvement in professional development activities. Identify areas of need/improvement and initiate creative strategies to enhance staff capacity and commitment to a high standard of performance including a comprehensive approach to review inquiries, questions and concerns to ensure thorough response and follow through. Provide day-to-day guidance and oversight of subordinates (e.g. work assignments, consultation, etc.); actively works to promote and recognize performance. Responsible for personnel and business resource management. - Oversee non-profit contracted providers devoted to developing, implementing and operationalizing the Agency's Homebase program, including, the implementation of Homelessness Prevention programming, determining provider training needs and develop training curriculum to ensure program goals are met. - Oversee the unit's administrative responsibilities in the coordination of rental assistance programs such as Eviction Prevention for Vulnerable Adults (EPVA) and Medicaid Re-Design Tean1 (MRT) Programs, the City and State Emergency Housing Voucher program. - Consult regularly with the Executive Director and provides input in formulation of new initiatives designed to serve vulnerable families and single adults, developing and implementing policy; manage outreach and collaboration, as well as presenting the agency's work and viewpoints to service providers, sister agencies, funders, and managing special projects within the unit. Participate in development of long-term goals, objectives, and priorities. Create project plans to implement new initiatives including short-term objectives and priorities and reflect appropriate inclusion of effectiveness and efficiency standards/guidelines. - Manage quality assurance, monitoring, and evaluation activities of Homebase contracts with the goal of enhancing and advancing the delivery of services, as well as supplementing methods and procedures, thus ensuring that programs operate in accordance with the goals of the Agency. Ensure that programs have data applications that capture program statistics for reporting and to advance the delivery of service. Advise process to establish quality improvement performance measures and develop other related policy and procedural memorandums. - Coordinate new areas of activity and responsibility for the PCS unit, for example, expansion of community programming for rental assistance, in partnership with CBO and government partners (i.e., legal providers, ACS, DYCD). Facilitates structural updates to ensure unit can accommodate new elements of PCS operations. - Ensure that client and constituent inquiries are appropriately and timely addressed (via the correspondence from - IQ, hotline, 311, city/state/federal agencies, local government officials, cross divisional partners, HRA leadership, etc.). Manage coordination of internal systems, IQ, etc. and monitor unit staff follow up and management of inquiries via reports and general oversight. - Assess effectiveness of unit procedures and implements adjustments and new systems as needed. Hours: 9am-5pm Work Location: 4 WTC, NY, NY Qualifications 1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or 2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.