Role:

 - As Program Manager : Responsible for the overall strategic steering and coordination of Regional World Programs, as well as customer relationship management for the Program
 - Responsible of Account management for all Managing Insurers within the Region
 - As manager, contributes to improve customer satisfaction by ensuring operational excellence through harmonized processes and organizational model

 

Main tasks:

As a team leader

Manages, leads and motives local Account managers and sales support under his responsability Defines and coordinates priorities, objectives and ensure overall follow up Recruitment, training and competence development plan Develops and ensure achievement of targets Controls and optimizes account management compliance as regards to AZT MNC processes, business rules and systems.

 

To inform and communicate on MNC progress in your Region / AZT BUs management team

 

As Program Manager

Reach targets of portfolio growth and quality Ensure proper implementation of programs by taking an active role and co-ordination of MNC teams both domestically and overseas, Secure Renewal by delivering the correct balance of customer need with AZT MNC business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of local client needs, Review and analyze and implement transfers requests from EHBUs to AZT MNC

 

Take personal responsibility for the implementation of group-wide quality of service standards

be proactive in the ITMP project, Service customers based on guidelines of Operational Manual and agil emethod, Interact and coordinate closely with other core functions (i.e., CUW, Risk, Claims, PA) in order to propose a broad customer centric service, as well as other AZT MNC Account Mgt Teams and AZT MNC Central Team, Apply MNC commercial underwriting standards to ensure profitability and quality of customer portfolio, Be the main contact person with the Broker and client program management teams.

Complexity Requires / Future Challenges:

Ability to build long-term relationships in changing business environment     Dealing with exceptional situations Ongoing change management  Ability to manage an Account Management team at Regional level  Deliver,  through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance. Identifies new cross and up selling business opportunities

Knowledge / Experiences / Competencies required:

Advanced knowledge of the credit insurance industry, products and regulations A previous experience in managing and co-ordinating large global / remote teams Advanced ability to manage multi-dimensional channels (e.g. brokers, direct customer, bank) Advanced ability to interpret insurance key performance indicators (eg. cost ratio, loss ratio) and act upon them accordingly  Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service Expert ability to work to strategy guidelines to successfully achieve portfolio renewal Advanced ability to operate in a matrix structure Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems Advanced knowledge of written and spoken English and French

 

 

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Allianz Trade for Multinationals (AZ Trade for MNC) is an Allianz Trade division serving Multinational clients, i.e. top-tier clients with contracts covering different geographies worldwide. AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so-called "programs" gathering policies for all countries covered around the world.